Refund Policy

1. One-Time Project Deposits

The initial 50% deposit is non-refundable once work has commenced, as it covers time and resource allocation.

2. Before Work Begins

If cancelled before any work has started, the deposit is refundable minus a $50 administrative fee.

3. Mid-Project Cancellation

Wampdo will invoice for work completed to date on a pro-rate basis. Amounts paid beyond the value of completed work are refunded; shortfalls are invoiced and due before files are released.

4. Completed Projects

No refund once a project is delivered, approved, and paid in full.

5. Digital Marketing & AI Services (Recurring/Retainer)

Social media marketing and paid advertising campaigns are paid 100% in advance and are non-refundable once a campaign has been launched, as funds are committed to third-party ad platforms upfront. Fees already spent on ad platforms or third-party AI/automation tooling on client's behalf are non-refundable.

Unused portions of a prepaid management fee for a cancelled future period may be refunded on a pro-rata basis.

6. Managed Web Services (Hosting/Maintenance)

Prepaid annual hosting/maintenance fees are non-refundable once the service period has begun, but future renewal billing will be stopped upon cancellation.

7. Dissatisfaction With Deliverables

Notify us in writing within 30 days of delivery. We'll make reasonable efforts to correct the issue at no additional cost before any refund is considered.

8. Third-Party Costs

Costs already paid to third parties (domains, premium plugins, stock assets, ad spend, hosting) are non-refundable.

9. Statutory Rights (EU, UK, UAE Clients)

Nothing in this Refund Policy limits any statutory refund or cancellation rights you hold under applicable consumer protection law in your country of residence, including the UK Consumer Rights Act 2015 or EU consumer protection directives, where such rights cannot be waived by contract.

Cancellation Policy

1. One-Time Projects

Cancel at any point with written notice to info@wampdo.com.

For more details check our Refund Policy for how payment is handled based on project stage.

2. Recurring Services

Cancel with 14 days' written notice before the next billing cycle. No refund for the current billing period is already in progress.

3. Domain & Hosting Renewals

Billed in advance annually. Cancelling before renewal stops future billing but doesn't refund the current active term.

4. Ad Campaigns (Digital Marketing)

Active ad campaigns require 5 business days' notice to pause/cancel, allowing time to properly wind down spend.

5. Wampdo-Initiated Cancellation

We reserve the right to pause or cancel a project if client fails to provide necessary materials, feedback, access, or payment for 30+ days, or engages in abusive conduct toward our team. Fees for completed work remain payable.

6. How to Cancel

Email info@wampdo.com with your project or invoice number.